1.0 SHIPPING METHOD
All of our orders are shipped exclusively with DHL express courier for Australia wide and rest of the world destinations, and require a signature on delivery.
2.0 SHIPPING TIME GUIDE
2.1 FOR READY MADE PRODUCT:
a) To metropolitan areas within Australia, orders are delivered within 2 business days.
b) To destinations outside of Metropolitan areas within Australia, orders are delivered within 5 business days.
c) To the rest of the world, orders are delivered within 3 – 7 business days.
2.2 FOR MADE TO MEASURE PRODUCT:
a) To all destinations within Australia, orders are delivered within 5 – 7 weeks
b) To the rest of the world, orders are delivered within 6 – 8 weeks
3.0 SHIPPING COSTS
a) The cost of delivery for each order is calculated at check out and depends on the destination & size of the order.
b) Complimentary shipping is available for all orders shipped to a destination within Australia that are above the value of $1000, not including the value of sale items within the order.
4.0 DUTIES FOR PARCELS DELIVERED OUTSIDE OF AUSTRALIAY
a) We do not currently provide a delivery duty paid (DDP) service for deliveries outside of Australia. This means all deliveries that are outside of Australia may be subject to local taxes and duties on delivery, in which case the customer is responsible for covering any such costs.
b) For more info, please read point 9.International taxes and duties in our Terms & Conditions
5.0 RETURN SHIPMENTS
a) Your return shipment is organised once your return has been processed through our return portal
b) If you are unable to process your return or if you are having difficulty following the instructions, please contact us here or call us on +61 2 9232 7122 for assistance.
c) Return shipments can be free or chargeable, depending on the circumstances of the return. Please check our returns policy for more information.
6.0 SHIPPING DISCLAIMER
a) We endeavour to ensure all orders are delivered within the general time guide above, however occasionally circumstances beyond our control can cause unforeseen delays in shipping times.
b) For more information, please read point 10. Delivery and handling in our Terms & Conditions